Return Policy

 

At LapconTech.com, we strive to ensure that our customers are satisfied with their purchases. If you are not satisfied with your order, please review our Refund Policy below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within 7 days of receiving the product.
  • The product must be in its original condition, unused, and in the original packaging with all accessories, manuals, and components intact.
  • Refunds will only be granted for defective, damaged, or incorrectly shipped products.

2. Return Process

To initiate a refund, please follow these steps:

  1. Contact our customer support team at support@lapcontech.com or call us at +91 81295 26633 within 7 days of receiving your product.
  2. Provide your order details, including the order number, a description of the issue, and supporting photos or videos if applicable.
  3. Our team will review your request and, if approved, provide instructions for returning the product.

3. Refund Approval Criteria

Refunds will be approved under the following circumstances:

Defective Products

If the product has a manufacturing defect upon arrival.

Damaged Products

If the product was damaged during shipping and the damage is reported within 48 hours of delivery, along with video proof.

Incorrect Product

If the product received is different from the item ordered.

Refunds Will Not Be Granted For:

  • Damage caused by improper use, mishandling, accidents, liquid spills, or physical damage.
  • Damage caused by unauthorized repairs, upgrades, or modifications.
  • General dissatisfaction with the performance of refurbished or pre-owned products.
  • Change of mind after purchase.
  • Software issues, viruses, or operating system problems caused by the user.

4. Refund Processing

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

For Prepaid Orders

The refund will be credited back to the original payment method used during checkout (Credit Card, Debit Card, UPI, Net Banking, etc.).

For COD Orders

The refund will be issued through bank transfer or store credit, based on the customer's preference.

Refunds typically take 7–10 business days to reflect in your account, depending on your payment provider or bank.

5. Non-Refundable Charges

The following charges are non-refundable unless the return is due to an error on our part:

  • Shipping and handling charges
  • Installation or setup charges
  • Extended warranty or service plan charges

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

Lapcon Technologies
Website: https://lapcontech.com
Email: support@lapcontech.com
Phone: +91 81295 26633